top of page

Terms and Conditions (AGB) of Pomegranated

​

This page sets out the terms for using the website and services provided by Pomegranated.

1. GENERAL INFORMATION

1.1 Who we are

You are entering into a legally binding agreement between you (“User”, “you”) and:

Pomegranated
Owner: Florian Ruci
Langweidenstraße 7
60488 Frankfurt am Main
Germany

Email: info@pomegranated.com

These Terms and Conditions (“Agreement”) govern your use of our website and services.

1.2 What we do

Pomegranated provides a platform (website and/or mobile applications) where tours, experiences, and related services (“Services”) are offered.

We act as a platform provider. In many cases, services are provided by third-party partners (“Service Providers”).

1.3 Contract relationships

When you book a tour or service:

  • A contract may be formed directly between you and the Service Provider

  • Pomegranated is not always the provider of the service

  • The Service Provider is responsible for delivering the service

2. USER ACCOUNT

2.1 Registration

To use certain features, you may need to create an account.

You must provide accurate and complete information.

2.2 Account security

You are responsible for:

  • Keeping your password secure

  • All activities under your account

2.3 Account termination

We reserve the right to suspend or terminate accounts if these Terms are violated.

3. BOOKINGS AND PAYMENTS

3.1 Booking services

When booking a tour or service, you agree to:

  • Provide accurate information

  • Pay the applicable price

3.2 Payments

Payments are processed via third-party providers (e.g., Stripe).

We do not store full payment details.

3.3 Cancellations

Cancellation terms depend on the specific service and provider.

4. USER CONTENT

4.1 Content submission

Users may submit reviews, comments, or other content.

4.2 Responsibility

You confirm that:

  • You have the right to share such content

  • The content does not violate any laws or third-party rights

4.3 Rights granted

By submitting content, you grant Pomegranated a worldwide, non-exclusive license to use, display, and distribute that content.

5. PROHIBITED USE

You agree NOT to:

  • Use the platform for illegal purposes

  • Upload harmful or offensive content

  • Attempt to hack, scrape, or disrupt the website

  • Provide false information

6. LIABILITY

6.1 Platform role

Pomegranated acts as an intermediary platform.

We are not responsible for:

  • The quality of third-party services

  • Actions of Service Providers

6.2 Limitation of liability

We are not liable for:

  • Indirect or consequential damages

  • Loss of profits or business

This does not apply in cases of:

  • Intent or gross negligence

  • Injury to life, body, or health

7. AVAILABILITY

We do not guarantee uninterrupted access to the website.

We may modify, suspend, or discontinue services at any time.

8. DATA PROTECTION

Please refer to our Privacy Policy for information on how we process personal data.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for their content or practices.

10. INTELLECTUAL PROPERTY

All content on this website (text, images, software) is owned by Pomegranated or its licensors.

You may not use it without permission.

11. TERMINATION

We may suspend or terminate your access if:

  • You violate these Terms

  • We suspect fraudulent or illegal activity

12. GOVERNING LAW

These Terms are governed by the laws of Germany.

13. FINAL PROVISIONS

If any provision is invalid, the remaining provisions remain unaffected.

14. Right of Withdrawal (Widerrufsrecht)

14.1 General Information

Consumers within the meaning of § 13 BGB generally have a statutory right of withdrawal for distance contracts.

14.2 Exclusion of the Right of Withdrawal

The right of withdrawal does NOT apply to contracts for the provision of services related to leisure activities if the contract provides for a specific date or period of performance.

This includes, in particular:

  • Tours

  • Guided experiences

  • Events and activities with fixed dates

(§ 312g para. 2 no. 9 BGB)

14.3 Effect

By booking a tour or service with a fixed date via our platform, you acknowledge that:

  • No statutory right of withdrawal applies

  • Cancellation is only possible under the specific cancellation terms of the respective service

14.4 Voluntary Cancellation Policy

Where applicable, cancellation options may be offered voluntarily by the respective Service Provider.

Such policies will be clearly stated during the booking process and are binding.

​

15. Privacy Policy (Datenschutzerklärung)

15.1 General Information

This Privacy Policy explains how personal data is collected, processed, and used when you use the Pomegranated platform, a marketplace for tours, activities, and experience-based services offered by independent providers.

“Personal data” means any information relating to an identified or identifiable natural person (Art. 4 No. 1 GDPR).

​

15.2 Roles and Responsibilities

  • Pomegranated acts as data controller for:

    • operation of the platform

    • user accounts

    • payments and communication

  • Service Providers (tour operators, event organizers) act as independent controllers for:

    • execution of booked services

    • on-site service delivery

15.3 Categories of Data Collected

We collect the following categories of personal data:

a) Account & Identity Data

  • Name

  • Email address

  • Password

b) Booking & Transaction Data

  • Booked tours / events

  • Dates and participants

  • Order history

c) Contact Data

  • Phone number

  • Billing / service address (if required)

d) Payment Data

  • Payment details (processed via external providers such as PayPal, Stripe, etc.)

e) Communication Data

  • Customer support requests

  • Messages between users and providers

f) Automatically Collected Data

  • IP address

  • Device/browser information

  • Usage behavior (clicks, visits, interactions)

g) Location Data

  • Only with your explicit consent (e.g. for local recommendations)

15.4 Purposes of Processing

We process your personal data to:

  • Provide and operate the marketplace platform

  • Enable bookings of tours and activities

  • Forward booking details to the respective Service Provider

  • Process payments and issue confirmations

  • Provide customer support

  • Prevent fraud and ensure platform security

  • Improve services and user experience

  • Send service-related communications

Marketing communication is only carried out:

  • with your consent, or

  • where legally permitted under § 7 UWG

15.5 Legal Bases (Art. 6 GDPR)

Processing is based on:

  • Art. 6(1)(b) GDPR – performance of contract (bookings, account)

  • Art. 6(1)(c) GDPR – legal obligations (e.g. tax retention)

  • Art. 6(1)(f) GDPR – legitimate interests (platform security, analytics)

  • Art. 6(1)(a) GDPR – consent (e.g. marketing, location data)

15.6 Data Sharing

Your personal data may be shared with:

a) Service Providers (Tour Operators)

  • To enable execution of booked services

  • Limited to necessary booking details

b) Payment Providers

  • For processing payments and refunds

c) Technical Service Providers

  • Hosting, analytics, communication tools

d) Authorities

  • Where legally required

All recipients are contractually bound to process data in compliance with GDPR where applicable.

15.7 International Transfers

If data is transferred outside the EEA, this is done using appropriate safeguards such as:

  • EU Standard Contractual Clauses (SCCs)

  • Adequacy decisions by the European Commission

15.8 Data Retention

We retain personal data:

  • For the duration of your account

  • As required for contract fulfillment

  • In accordance with legal retention obligations (e.g. 6–10 years under German commercial and tax law)

Afterwards, data will be deleted or anonymized.

15.9 Your Rights

You have the following rights under GDPR:

  • Access (Art. 15 GDPR)

  • Rectification (Art. 16 GDPR)

  • Erasure (Art. 17 GDPR)

  • Restriction of processing (Art. 18 GDPR)

  • Data portability (Art. 20 GDPR)

  • Objection (Art. 21 GDPR)

  • Withdrawal of consent at any time

You also have the right to lodge a complaint with a supervisory authority.

15.10 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure technical functionality

  • Analyze platform usage

  • Improve user experience

Where required, cookies are only used with your consent (§ 25 TTDSG).

15.11 Security Measures

We implement appropriate technical and organizational measures (TOMs), including:

  • Encryption (SSL/TLS)

  • Access controls

  • Secure data storage

However, absolute security cannot be guaranteed.

15.12 Third-Party Services

We may use third-party services such as:

  • Payment processors

  • Analytics tools

  • Security tools (e.g. CAPTCHA services)

These providers may process personal data under their own responsibility.

15.13 Changes to this Privacy Policy

We reserve the right to update this Privacy Policy.
Changes will be published on the platform.

​

Last updated: [27.03.2026]

bottom of page